One of our core values and a key element to our code of ethics is impartiality. We safeguard the impartiality of our solutions and services in order to protect our credibility, ensure customer satisfaction at all times, and comply with the rules of accrediting and regulatory bodies.

We have defined and maintain a strict impartiality policy and monitor this closely through impartiality committees established worldwide.

We have designed global processes for certifications that are in line with professional standards and international rules. Upon contacting us, you will learn about the main steps and processes associated with our certifications, as well as your rights and obligations when applying for management systems and personnel certifications. We make this information publicly available for interested parties in countries where we operate.

We ensure that all our employees are not submitted to any commercial, financial and/or other external pressure. Bureau Veritas also commit to a clear and transparent payment and performance evaluation process for all our employees. Neither the number of audits nor the result of audits our auditors have participated in have any bearing on what they are paid.

Click here for more information about our certification management system process.

Bureau Veritas understands the importance of acting with independence in our management system certification activities, and of delivering professional conclusions without bias. On this page, you can find useful resources including our impartiality statement.

Click here to know more.

We have certified more than 80,000 companies. To learn if a company is certified by our certification process, or to know more about the status of a certified company, please contact your local Bureau Veritas Certification office in the country where the company in question is operating, including enquiries on certified clients and on granted, suspended or withdrawn certificates.

The needs and requirements of our clients remain our top priority. Any dissatisfaction concerning a certified client or the certification body is treated with the utmost seriousness and is responded to promptly. Should you wish to issue a complaint/appeal, click here.

The Bureau Veritas Certification Mark stands for reliability and trust. Communicating with this internationally recognized logo, which is customized to include the certification you have received, adds value to your brand. It is an instantly recognizable symbol of excellence and commitment to continuous improvement.

As a Bureau Veritas-certified company, you may display your certification marks in all digital and print promotional materials, taking care not to imply that specific products are certified. Logo use guidelines are available here to ensure that your communications are clear and accurate – and that you reap the full promotional and reputational benefits of certification.

How can you promote your certification? Download our guide